IFB
Front Door Glass of Micro-Owen is broken

My Name is Abhishek Ramgiri & this is the first & without hesitating i would say for the last time i'll be using an IFB Product. I got an Micro-Owen of IFB as a Wedding gift. But, i was surprised to see the company packing of the Owen. The machin was covered from all 3 sides excluding the front door which has a glass on the door due to which it broke down while transportation. When i opened it i found the glass peices in the entire packed box. I lodged a complaint on this on 8th Dec 09 with a complaint no.3843392 & an Executive was sent to my place & his name was Mr. Vijay. He said i'll check with the company what best can be done in this case & will get back to you in next 48hrs which i think is not yet over as per him anyways, after waiting for 2 days on 3rd day i again called up to the same fellow & he said i am on leave please dont disturb me & call at the so & so number (I got a new no. from him) i called up that no. & another guy came to my place his name was Mr. Sanoj. Now this gentlemen told me SIR, WE WILL REPLACE THE MACHINE FOR YOU IT'S JUST A MATTER OF 1 E-MAIL WHICH I'LL SEND TO THE COMPANY & AS SOON AS I'LL GET THE REVERT ON IT YOUR MACHIN WILL BE REPLACED.After waiting for 10 days i again called up the service centre no. & i spoke to Mr. Shashikant who being very jenerous told me sir i'll send the person in next 2 days which again never happened. Getting very irritated i again called up the service centre & this time i spoke to Mr. Fayaz & this guy being extra humble suggested me to lodge a fresh complaint. I said ok sir as you say because i was a fool to purchase a product of a company which really SUCKS.Anyways i lodged a fresh complaint & the no. is 386118 on 31st Dec 09 i waited for 4 days & nobody turned up to attend this complaint at my place

i called up at the customer care on 04th Jan 10 & to my surprise they told me these complaints are already attended & are closed as well. The lady on the other side gave me a fresh complaint no. 2126743.

On 5th Jan 10 i got a call from the company asking me do i have a bill of this Machine.

WHAT THE SHEET COMPANY IS THIS I HAVE A BLOODY WARRANTY CARD WITH ME FOR THIS MACHINE WHICH HAS THE STAMP OF THE SHOP FROM WHOM I BROUGHT THIS HELL TO MY PLACE. I DON'T KNOW TILL WHAT EXTEND THIS COMPALINT IS GOING TO HELP ME BUT, I WOULD SUGGEST ALL MY DEAR FREINDS NEVER TO BUY AN IFB PRODUCT.THIS IS A WORST EXPERIENCE OF MY LIFE.

Thank You.

Company: IFB
Country: India

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