IFB
Washing machine Customer Care the poorest

I've bought IFB digital washing machine on 2009 new year sale. Felt good for some days. It started giving sound and more noise day by day., finally it broke, stopped one day. Called customer care. they sent me one ticket no.by sms. Then the franchise who was responsible came and found some parts has to be replaced and they took 6 weeks to finish that, in between these 6 weeks I had the most horrible experience with them which I can never forget, they used to never pick my call knowing my number. When I sent a detailed email to all concerned, no response even after a year.

By the time my warranty is to get over I got calls frequently from IFB franchise telling me that they send some person to inspect my machine and also advised to renew AMC which is free! When I asked how its free, they said I got to pay 2000 rupees per year so that all replacements r free!

I said a big NO to them. Exactly after the day warranty is over my machine stopped working, To my surprise!

I decided to make use of local technicians, when they came and inspected they said board failure, only way is to get it from IFB only. I went to the IFB warehouse directly, they cooly said they cant give spares directly to customer care and also insisted that i do get in touch with the same franchise which I got worst experience.

Theres is no escape with IFB products. U cannot go outside and get things done. When I contacted them they said if I'm taking 1 year AMC it will take 45 days to get things done. If I'm taking 2 years AMC then they will replace immediatly. They also warned me, that anyway every year they increase AMC so its better to take 2 years!

My hands r tied by buying this junk product, paid what they demanded and get things done.

I'm very sure that this machine will work perfectly till my AMC is over!

What a clever design.

Dont ever BUY IFB products.

Please do BAN all IFB products for their arrogance in dealing with customers.

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Sankara

Company: IFB
Country: India

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