IFB
Deficiency in service of washing machine

I complained about my IFB washing machine Supremo Deluxe on your toll free No.18604255678 on 17.5.2011 saying that the heater was not functioning. I was given my complaint No. as 6374794. I was told that within 48 hours my complaint would be attended to, but no one turned up. I again made a complaint on 19.5.2011 and I was promptly informed again that my complaint would be attended in 48 hours time. I rang up 044-30288511 in the evening to remind them about the unkept assurances of SERVICE WITHIN" 48 HOURS " unashamedly complaint dished out to all your customers. In response, I was asked to make speak to one Mr. Rajesh (Mob. No.9884462001). As expected, he refused to accept my call. I again went back to No. 044-30288511 and after much coaxing the lady gave me the ID sivak.ifb@gmail.com

I wish to mention here that I have maintained AMC with you for the last 11years, but of late, your lack of response to complaints as well as the quality of service has hit the rock bottom. Its very clear from the complaints posted here that there is general dissatisfaction about the poor after sales service provided by you. My bitter experience of the last couple of years has forced me to decide not to purchase any more IFB products. I really wish some drastic corrective steps are taken immediately as otherwise, the customers will be forced shift their loyalties to other brands.

P.J.MANUEL.

9444356979

Company: IFB
Country: India
State: Tamil Nadu
City: Chennai

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