IFB Fully Auto Washing Machine
No response on complaints

I had purchased IFB Fully Automatic top loading washing machine Model no. AW60-8062 on 10.12.2008. it came with a warranty till 9.12.2012. My customer code is 1717263. Within six months of usage the machine developed snags. There was a substantial increase in its noise and its performance deteriorated. Despite many complaints, the mechanics from IFB never checked the machine properly and only came for superficial visits On 22.01.2010 I again made a complaint (No. 405988) as the noise from the machine was now deafening, however the mechanic assured us that this was normal. On 3rd of april (complaint no. 4342016) the machine stopped drying clothes completely. There was no response despite repeated reminders. On 16.04.10 a company mechanic after much persuasion examined the machine and found the clutch plate to be broken. He left promising to repair it soon and has not been back since. The machine is completely stalled now.

Kindly get the machine exchanged as soon as possible as the company very obviously does not have any skilled engineers available who can repair the machine.

Company: IFB Fully Auto Washing Machine
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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