IFB - Microwave Oven
Did not replace the faulty microwave oven

I have purchased a IFB Microwave Oven in last month, within the first week I found that the Oven was faulty and I made a comlaint against the oven, bearing complaint no. 4002126, I was told that the issue will be resolved in 24 hours. However, the IFB technician did not even show up with in 24 hours, he came in day after and checked the oven and told me that the Oven has got a faulty motor and it will be replaced by the other technician, and that the other technician will come tomorrow. I told him that I want the get the Oven replaced not the Motor as this is a new oven, to which he replied, the other technician will do it and he went away. Despite for waiting for the technician for several days, no one showed up, hence, I called in IFB customer care, at that time I was told that my complaint (complaint No.: 4002126) has been closed which means it has been resolved, I told the IFB executive that it has not been resolved so far and I am still facing the same problem. IFB call centre executive provided me the contact no for the service centre for my area and told me to speak to them, I called them and I was told again that the technician will come in 24 hrs. Even this time no one showed up and I had to call 3-4 times and they kept telling me that the issue will be Resolved soon. Lastly I called up the IFB call cantre again and they provided the no. for someone senior in the same centre, named Jagat and told me to contact him, After contacting him the technician showed up the next day, but he again did not do anything, he kept arguing that the oven is working fine and went back. My Microwave Oven is still working intermittently.

Company: IFB - Microwave Oven
Country: India

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