IFB WASHING MACHINE
PATHETIC SERVICE under AMC- machine not working inspite of attending to for the past 2 months

My washing machine model: T2900 is under AMC- no 24803 contract dt: 5-1-10 to 4-1-12.

I have been having troubles with the machine regarding its spinning and drying ever since 2 months. U may check the record - for this contract on the name of Mr Prabhudas Gondalia.

The service is absolutely pathetic and after filing this complaint the service centre here has changed hands and it has meant a a further blow to me in terms of absolutely third class service. How can you choose such incompetent people to handle operations of such a big company. The service technicians are rude and do not seem to have the time to properly attend to the complaint and check if their work on the machine has infact been fruitful or not. They seem to be in such a hurry - for god know what.

Your call centre no- 19014255678 / 18604255678/0261 39004321 do not work. We cannot go ahead of the recorded options of choosing the language. I have spent a lot of time and money in terms of phone charges to get through this no.

If you cannot resolve this issue please refund my money paid for the service contract- so that I can atleast buy another washing machine of a different brand and stop this headache.

Inspite of all this I get a call from your call centre about the service quality& what does this feedback help us& I still dont get the machine repaired inspite of telling them also that My machine has not been repaired fully for the past 2 months. I have a big household and have been facing lot of problems since the past 2 months as it happens to be rainy season as well. So please do not prompt me to take action against the company and get my complaint resolved immediately.

Company: IFB WASHING MACHINE
Country: India
State: Gujarat

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