IFB WASHING MACHINE
Not responding to AMC

I have a IFB Washing machine Executive model. For the past one month the machine could not be used beause its making heavy noise during running. Especially spinning could not be used due to heavy viberation. Logged a conmplaint with the service center on July 2nd 2010. This complaint was closed without even attending to it. Again called up the serive center on 22nd july and logged a new complaint.

On 24th a technician came and saw the meachine and said the drum bearing has to be replaced and as it is in the AMC will be replaced free of cost.

But he was trying to sell me water softner for Rs.1800 that need to be fitted to the machine to avoid these kind of bearing issues in future. I said fine, once the machine is repaired and running, I will get the softner. He said next day the vechicle will come to pick up the macine to the workshop and got it repaired. But after 1 week nobody turned up. I am making daily calls to the service sataaison and the one standard reply I am getting is "sorry for inconvience".

I need to register a complaint int he consumer court and make the IFB industries to answer fo rmy problem.

Company: IFB WASHING MACHINE
Country: India
State: Andhra Pradesh
City: Rangareddy

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