IFB / Washing Machine
No responpose for breakdown requests under AMC
- 09-09-2010
- 117
Electronics and household app.
AMC Receipt No. 3654, dt.09.07.2010
Customer No. 1455302 - Break-down request No. 5050170
Inspite of several requests to customer care, and Local technicians Mr Gopi –Mobile No. 9951963831, and Mr Nani – 9966877263, My washing machine has not been rectified even after 15 days of my request.
Importantly the machine is under AMC, the response of their technicians very irresponsible.
One of the technician has visited site after break-down request, and left the message that his brother will call on next day. His brother Mr Gopi has called on the next day, and informed that machine has to be sent to their workshop, and he can assess what has to be done after that, He also told me I had to pay charges for replacement of parts. I cleared informed repeatedly requested them to assess the damages, and scope of AMC, before sending the machine to their workshop. But ever after 15 day no action has been taken.
It is very irresponsible attidute, by your technican of Mr gopi, when I am rquesting to provide details.
Company: IFB / Washing Machine
Country: India
State: Andhra Pradesh
City: Hyderabad