IFB WASHING MACHINE
Very poor service

Dear Sir,

This is with regards to the purchase of the IFB washing machine on 17/03/04, reference no. BBY/WM/1210.

Since the purchase of this machine till to date, we have spent approximately Rs.26, 000/- just for repairing, replacing spare parts and contracts.

We also had an AMC contract from 23/9 to 22/9 for the same washing machine but the company does not keep track of the customer service contracts. In my absence my mother in law who is a senior citizen was asked to enter another AMC that is from 06/11/10 to 05/11/12!!

Now, my IFB washing machine is not functioning since thursday I.e. Jan 13' 2011. We lodged a complain on Friday morning, January 14 . No

engineer/ service person has come. I have called the service centre 5 to 6 times but no avail. I was asked to speak to a certain Mr. Adnan from Lucky Services but to my utter shock not only was he extremely rude to me. But was also ok with the idea that I do not buy any IFB appliances in the future!

We also tried to get in touch with a senior IFB exec but was unreachable or did not answer our calls.

I am in dismay with the way consumers are treated in our country, by your company representatives. We request some urgent senior intervention into this matter, we need this machine to be attended at the earliest and also our double AMC charges paid refunded.

Jigna Chheda

Company: IFB WASHING MACHINE
Country: India
State: Maharashtra

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