IFB washing machine SENATOR
Overcharging of AMC quoting

I have a senator washing machine whose AMC with rubber parts is due for renewal on 29/11.I placed a request at their custome care No. and the person asked me if I wanted to know the prescribed rates for the AMC.He informed me that it will be Rs.2300 for one year with rubber parts included.

After that a person from IFB approached me for renewing the warranty and quoted Rs. 2500/- as the price of the above warranty. When I asked him why he was charging more he said the AMC has already expired and so renewal will cost more. I pointed out that the date is yet to expire (29/11) he spoke to someone in his office and said the price will remain the same.

The rates of the AMC are given on their site and the customer care is also quoting the same rates. But the authorised persons who come to collect the money charge higher rates. The AMC which I have has been billed for Rs.2284/- inclusive of sewrvice tax and it is shown that it is with rubber parts.

It is sheer expoitation

Company: IFB washing machine SENATOR
Country: India
State: Chandigarh
City: Chandigarh

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