IFB washing machine ( Sona RITA DX
Service centre is not attending the problem

To

The officials staff of IFB company

It gives me pain to write this note to you.

Fifteen days back, my machine went out of order for which complain was registered to local service centre in Bareilly city on the mobile no. 09412197298). The machanic attended the complain and diagnose the panel of machine out of order. He has asked us that its panel had to be change after receiving from company. Till date the panel has not been changed and still the machine is out of order.

On the same day, I registered the complain at toll free no. (18604255678) and he gave me the one number i.e., 2717404 and also he asked us to contact at ghaziabad centre. After contacting at Ghaziabad, they told us that they have no our complain. Afterwards, I gave them the same number 2717404 which was given to me by help line. After wards, the officials of Ghaziabad gave the message to Mr. vipin the owner of service centre at Bareilly who has also reported them that he has no our complain.

Again I contacted one more officials of company Mr. samanta (09310301310) and I explain him in detail. He asked us that this complain number is one year old and I have to take new ticket number from Helpline. Again I rang to help line and asked to give me new ticket number. he suggested that first I have to close first the complain number 271404 then new ticket number will be given.' I asked us to closed this number and give me new ticket number. He failed to give us ticket number and my family is in pain in getting repairing the machine.

I do not know how the machine will be repaired. Still my machine is under warranty. KIndly help us. My contact number is 09411013908, 09719138623 abd 0581-2583055.

Company: IFB washing machine ( Sona RITA DX
Country: India
State: Uttar Pradesh
City: Bareilly

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