The Mobile Store
NOT RECEIVED CASH BACK

I purchased a sAMSUNG 3500 SLIDER mobile in Aug .from THE MOBILE STORE - KALYAN (MUMBAI) The promised ME 5% CASH BACK ON THE SAME

I haD to fill up Application Form to claim Cash Back. Only later I came to know how silly terms they have got. For eg:

1. They are giving cash back by cheque. But in form they are asking full bank details including IFSC code. I am afraid such bank details can be misused by their staff.

Further, IFSC code is not at all required for issuing a cheque.

2. They ask MICR code of the bank. So funny that to send you payment by cheque, they need your MICR code.

3. They ask you to send form by courier, not through their branch where you purchased. So in future, they can say they never received the form.

4. They say you will get cheque after 4 to 6 weeks. Such a long time!

5. They ask you to attach address proof, and photo identity.

A simple question. Cash back with so much of formalities? These private stores are supposed to give customer friendly schemes.

They can issue a cheque exactly in the name shown in Invoice. Its that simple!

Further, no need to ask address proof, because address can be same as shown in invoice!

6. The climax comes when they mention in terms & conditions that incomplete form will be rejected and will not be allowed to resubmit. What a cruelty.

Form will also be rejected if address proof or photo ID proof is not submitted. And you can’t resubmit!

All this means they are smart. They want more reasons to reject your form, reject Cash Back.

i HAVE SENT THE COMPLETE FIILED FORM WITH ALL THE NECCESAARY DETAILS ON 29/09

Even after 2 months (8 weeks) I have not received my Cash Back. I have visited the branch 3 times. But they delay with a smile!

I am a busy person. Time is money.

eVEN AFTER FOLLOWING UP WITH THEM FOR SO MANY TIMES THEY END UP GIVING SOME REQUEST NO & SAY THAT REQUEST HAS BEEN FORWARDED

INSPITE OF ASKING SO MANY PERSONAL INFORMATIONS THEY HAVE NOT SEND THE CHEQUE TILL DATE & DONT RESPOND ON THE CUSTOMER CARE NO .

REQUEST YOU PLS RESPOND ON THE ABOVE OR I WILL HAVE TO MOVE TO THE CONSUMER COURT

RINKY GUPTA

ragrawal_83@rediffmail.com

Company: The Mobile Store
Country: India

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