India Today Book Club
NON RECEIPT OF PRODUCT

I have booked a 9.2 kodak digicam with India Today Book Club. Order no. was M-COMMERCE/0GA090083665 dated 27th October. I made the payment of Rs. 5298/- by ICICI Bank netbanking. They send me an e-mail that I will recive the product within 2 weeks. After expiry of 2/3 weeks when I enquired from them about despatch of product they intimated me by e-mail that the product is out of stock and they would like to refund my money and asked me for the credit card statement. I have sent the net banking statement. They remain silent for more than 2 weeks and not replying to my mail. In the first week of December they intimated me that they have sent me the product on 20th Nov. 2009 by Blue Dart courier. After a lapse of 15 days when I enquired from Blue Dart they informed me that the shipment is untraceable and they had intimated India today Book Club about it. When I enquired from India Today Book Club they intimated me to wait for some more time before they could take any action. Again on December 19th or 20th when I write to ITBC they informed me to wait for 10-15 days and they will settle the matter. on expiry of 15 days when I wrote to them on 4th January they wrote to me that my mail is sent concerned department and asked me to wait for some more time.

Now I feel they are not interested to settle my payment.

Company: India Today Book Club
Country: India

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