Hitachi
Poor installation, more price, no cash memo, no warranty card, no demo, no proper customer interaction

Compliant # 092100400143

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P Rammohanrao

to customercare

show details 12:15 PM (7 minutes ago)

Dear Sir,

With reference to #092100400114, on April-15 as assigned by you - Concorde air conditioning Bangalore, installed "Hitachi 1.2T RAU014HQDP, Split AC ".

However,

- The installation is not proper.

- There is no Demo

- Customer interaction is very disappointing.

-For Installation: (Needs to be checked by Proper HITACHI technician AGAIN)

- Only one person came!!! (is it really possible to install that much big machine with one person) along with one Lady Mrs. Radha who presented herself as a manager of Concorde air conditioning.

- Observed leakage of drain water from pipe in room instead proper out let

- Drain pipe is not installed with proper slant position

- Stand is not fixed properly. Very loose

- All 3 pipes coming from AC are not tied properly, left as it is!!! - is this really procedure???

- Demanding extra costs to put holes on wall (250/- each hole)

- Charges: (With Proper bill required from HITACHI)

- Demanding Instalaltion charges & Stand cost with out any kind of bill

- For Stand demanding 1000/- where as in actual it is 550/-

- After installation, as per procedure, "need to sign & stamp warranty card" and produce barcoded slips from Machinery of AC and warrany card & machine # etc... in Hitacchi office which in turn can be used as reference for furher sevices and any other kind of assistance... WHICH IS NOT DONE AT ALL EVEN AFTER REQUESTING...

- And providing proper BIll for getting money for proper services - WHICH IS NOT DONE AT ALL EVEN AFTER REQUESTING...

So, I would like to all this to be cheked and addressed properly and provide proper Bill and waranty FROM HITACHI OFFICIALS but not again by any dealer like - concorde.

Note: Pls note the same day same time, my Uncle who is staying in same building in ground floor get LG Split a/c installed with out any of above issues and with very satisfaction- for good work with reasonable prices unlike high costs from Hitachi dealer- Concorde.

Regards,

Mohan

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Company: Hitachi
Country: India

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