Kenstar air cooler
Defective Material

My one and half year old KENSTAR air cooler stopped working and I

approached the dealer for service/repair, but the dealer told me that

they will not attend complaint and

asked me to contact customer care. First reason for avoiding branded cooler. On 11/04 I

made a complaint and on 13/04 at about 4 pm one person introduced

him as service Engineer from Kenstar and I shown him the cooler. He

tried some time but could not opened the cooler without my help

(service engineer). He just looked the cooler and told me that the

motor is jam and I has replace it with a new one which cost me

Rs.1600/-. I object the same and asked him to check the motor but he

told me to contact him when I am ready to cough up Rs.1600/- and he

will attend the problem and given me a receipt of Rs. 180/- towards

Service Charge (charge without any service). Now I understand why

people prefer ordinary cooler against branded one. Now My aim is to

spare my bad experience as much as consumers.

My Complaint No. AHM1104120498

Service Charge Receipt no. AHM11006015

Company: Kenstar air cooler
Country: India
State: Gujarat
City: Ahmedabad

  <     >