Kenstar Geyser( Videocon Group)
Not responding to my complaint

I have purchsed a Kenstar Geyser from Santhosh Electronics near Tadbund Hanuman Temple 15 days back.

Got installed by a private plumber on our own cost. But from the time of installation, there is a leakage in pipe and water is getting out continuously. The same with was informed to customer care and they have routed to the Authorised service centre which is located near Tadbund X Roads. The service executive by name Mr. Yadav had attended the cal. The funniest part is he came for repair with our required components.

So again he came on next day with the relevant equipment to do repair, done some thing and finally said' the component has to be replaced'.Sayng that will come back with the component next day.

When I called him up on the next day' he said that' he is going out of station and asked me to contact the Authorised Service centre'.

Then I called up the ASC, They told me contact the company person by Name Mr. Javeed, and when I contacted Mr, Javeed, he said he is not the relevant person, and you please contact Mr. Mahesh.

Fortunately with great difficulty, I could able to contact Mr. Mahesh. After his efforts of rectifying my geyser problem, now he says the required component has to come from factory, for which he has to take approval from his boss Mr. Venkateswar Rao, who is currently in Aurangabad, and will come back on Next Tue day.

Iam disgusted and surprise to see the kind of customer support these people are provind.

Kindly do the needful.

Regards

Krishna Prasad Ch

Hyderabad

9989990757

Company: Kenstar Geyser( Videocon Group)
Country: India
State: Andhra Pradesh
City: Hyderabad

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