Kent Ro
Fraudelent product

pkpathak83
08-11-2011
92

Hi,

I bought Kent from authorised dealer fo gurgaon as per KENT advertisement in Times of India last month.

1. There is water leakeage from tank, i complained to

dealer (this could have been checked during installation). He said he

logged a complaint with KENT, but nobody tunred till date (now

almost 20 days)

2. Now This is not even worse, from yesrteday onward this stopped

water purification. It is not even a month og purchase. I called

custer care they said my data is not yet feeded in your system. It

could have been done by delaer, and if not then why you have such

unprofession relationship with dealer who is spoiling your brand.

Is it the kind of professional behaviour from your company?

Tough they do logged manual 10974 .I asked them to do it on urgency,

but not sure, no one tunred till now.

They gave me the number of Gurgaon area supervisor (9582796188), but

this guy said he is not in front of his system and not aware of any

such complaint. Later on he said first you fax me the copy of bill,

then only we will entertain me.

This is really very bad for me to expect this kind of service from

your company. There seems no process anywhere and its all for

harassing customer. I have spend good money to question you guys, I

am buying water from outside allthough I spend on KENT .

Now I doubt even product may be faulty one.

I could be reached at 9717305558