Kent UV water purifier
Poor and Unprofessional Service - AMC

We had purchased the Kent UV water purifier from Agents corner in 2007. The product was installed and had been working without any problem during the warranty but when we wanted to change the filters after one year the Authorized service centre "Hooked" us into an AMC. Normally one does AMC so that he can ensure that he gets Prompt, Proactive Service at a Reasonable Cost. But to Our surprise the Service was Not at all Proactive. WE HAD TO REMIND KAYPEE to do their bi-annual checks and annual replacements (If found needed). Once our first AMC ended in 2009 the second year we still went in for AMC inspite of almost double (3000Rs as against 1600Rs earlier) AMC charges thinking that at least when reminded we are getting service. But to our surprise the Experience with Kapee in 2010 (second year of AMC) was not only pathetic but Horrifying as THEY DID NOT EVEN RESPOND TO OUR REMINDER ABOUT THE MANDATORY SERVICE CHECKS THAT ARE COMMITTED,

I WANT TO SEND A MESSAGE TO ALL WHO WISH TO BUY KENT WATER PURIFIER IN PUNE AND WISH TO GET SERVICE FROM KAPEE PLEASE NOTE ABOVE AND IF YOU ARE PREPARED FOR SUCH A TREATMENT THEN ONLY BUY KENT

Company: Kent UV water purifier
Country: India

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