Kent Water Purifier
Machine not working properly since the date of purchase

&-- Forwarded Message &--

From: Arun Agarwal

To: Kent Service ; Kent Service2

Sent: Thursday, May 12 12:26 PM

Subject: Fw: COMPLAIN

Dear Sir,

I would like to remind you once again regarding my undermentioned complains to you. Your service person visited on 14/1, 22/1, 2/2, 28/2, 5/4 and 10/05 after several complains registered to your office. Every time your person comes he some how managed the purifier work and after some time again the problem occured. So many parts also changed by them like S.V., Sedimante., Carbon., and others during the year.

Now it seems that you have some how managed to complete your one year service warranty for the said machine. Again the same problem i am facing since last few days, and you person last visited at my place on 10/05 now says that we have to change the R.O and one other parts that costs around Rs. 2100/- plus service charges, since the machine is out of warranty now.

I would like to state you that the said machine is not working proplery since the time of purchase hence you will find from your service record that every 15-20 days your service person has visited my place to check the problems.

Your Mr. Sallauddin knows the matter very well since I have called him so many times reagrding the matter and he has also co-operated well.

Now you are once again requested to look into the matter and arrange to service the machine without any costs.

My last complain no with you is 5620 dt.10/5.

Hope to receive a reply at earliest since the water is totaly not comming out of the machine.

Thanks,

Arun Agarwal

&-- Forwarded Message &--

From: Arun Agarwal

To: Kent Service ; Kent Service2

Sent: Monday, January 31 12:53 PM

Subject: Fw: COMPLAIN

Company: Kent Water Purifier
Country: India
State: West Bengal

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