Kutchina
No service after contract

Dear sir / madam,

we are the user of kutchina chimney which we purchased from "raj appliances, koh-e-fiza, bhopal" since around 15 months. we are suffering from their avoidance

after purchase of chimney they were supposed to give a demo for which we called them 10-15 times a day for 1 month but they didn't came

some time they do not pick up the call

when they pick it up they say they will be coming next day but they didn't did so

then we had to use it without a demo

after installing then we again called him for free service they didn't came even a single time

then just after 1 year they jumped on us for a service contract for rs. 1000

and when we asked for free service they replied that 1 year is over...

then they asked us to sign a contract for 18 months for rs.1000 in which they would provide service free of cost after paying the contract fee. we asked them for 1 year free service which we were supposed to get they then refused to it and said "if u wanna sign this contract so sign otherwise we are going and then we wont come later for contract and just forget about 1 year free service"

we then agreed to it as we didn't have any other option we were forced to do that.

after 2 months we felt that he did not came after contract we called him up on a number there was no answer then we called on another even then their was no answer and finally on his third number and as expected their was no answer.

we tried to call him and continued the same for 1 week we called him around 15-20 times a day

after a week he picked up our call and said that he will be coming next day which he didn't did.

and then we again engaged to the process of calling him for 4 days he picked up the phone and refused that he was not answering our call and said that he will be coming in 10 mins

1hour was over we again called him and their was no answer

i felt that the contract was not for service it was a contract in which we were supposed to call him and listen to a ring 'trin trin' and for this only we paid him rs. 1000

since the day we purchased it till now we are being exploited by them

and we were forced to take your support

we hope u will take any strict action against them

if you do so we will be really thankful to you

we purchased it from

raj appliances

near CI TVS showroom, mainroad

koh-e-fiza,

bhopal - 462001

awaiting for a soon response

ajay talreja

Company: Kutchina
Country: India

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