1 ton split air conditioner
Free service

Fw: provision of free service

Tue, March 9 6:41:46 PMFrom: subbayya sarma Tadepalli Add to Contacts

To: support.india@samsung.com

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From: subbayya sarma Tadepalli

To: support

Sent: Tue, March 9 6:34:48 PM

Subject: Fw: provision of free service

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From: subbayya sarma Tadepalli

To: support

Sent: Tue, March 9 6:09:03 PM

Subject: provision of free service

sir i purchased a samsung 1 ton split ac from RAJKAMAL ELECTRONIS, VIJAYAWADA on 060309.at the time of purchase the dealer has assured me that the company will provide a couple of free services to the customers.but to my surprise any body either from the dealer or from the company has turned up to do free service.to day i enquired with the dealer about my free service and it seems that the dealer has given complaint to your local service people.they came and told me that as the warrenty period is over they can not provide free service as to day is 090310. then iasked him why no body from company attended the for free service during the warrenty perod ; they told me that as i have not given any complaint they have not attended.now my contention is that it it is the responsibility of the company to provide freeservice irrespective of complaint from the customer as done by the other companies like voltas and LG etc.i have another a/c in my house and that is from VOLTAS AND they used to come and do free service with out any complaint from me.as such i thought samsung also will do the same thing as it is an international company.iam astonished when your people told me that unless a complaint is given they will not attend the free service. i think this stand of the company is not going to increase the image of the company.generally a customer will complain if there is any problem durig the gurantee period otherwise he will not give any compaint.as such the stand of the comany is totally unfair and it is detrimental to the image of company.it is also a breach of the assurance of free service given by the company.and finally i request you provide me with free service as assured by the company

Company: 1 ton split air conditioner
Country: India

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