LG
AC delievered without rectifying the problem

&--Original Message&--

> From: Paramjeet Sachdeva [mailto: paramspace69@googlemail.com]

> Sent: Wednesday, May 18 7:00 PM

> To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM (serviceindia@lge.com)

> Subject: Re: Compaint regarding AC

>

> Hi,

>

> As per my previous complaint your executive from servotax came on

> 8/may after 4 days of making the formal complaint, which shows

> lack of commitment from LG which promises resolution in 24 to 48

> hours.

>

> Anyways, they took the unit on May 8th and returned on May 13th

> whereas the executive promised the unit will be delivered next day. To

> add insult to injury, I was dismayed to see that cooling was yet not

> effective. I made the payment to the deliveryman and asked him to send

> an engineer to check the problem. I wrote same thing on the delivery

> challan as well.

>

> When nobody came untill this morning I called Rahul at Servotax and

> informed him about the situation, after making 6 calls to him he sent

> an engineer who arrived around 5.30PM today. He confirmed that unit

> still has a problem and it might have occured while transportation. He

> promised he will be back in half an hour and take the AC. He forgot

> his promise, It is 6.40PM and no one has come.

>

> I am really disgusted with your incompetent service. I regret my

> decision of purchasing LG air conditioner.

>

> I want LG to refund my payment of Rs.1335. I will seek help from some

> roadside engineer, atleast I will not be surprised why my AC is not

> working.

>

> Hope to hear from you soon.

>

> Paramjeet Singh

> Ph: 9717000589

>

> On 5/4, LG Service wrote:

>> Dear Customer,

>>

>> We acknowledge your mail and really appreciate your effort for sharing

>> your

>> concerns with us through our web services. Taking your concern forward, a

>> complaint has been registered with the Call center. Your online complaint

>> number is RNA110504090699 and immediate steps would be taken in this

>> regard.

>>

>> For further assistance please provide us your valuable feedback, to help

>> us

>> serve you better, on our Customer Care Numbers -

>>

>> 18001809999 (mtnl / bsnl) 39010909 (For other operators prefix STD code)

>>

>> Earnestly soliciting your patronage and assuring you of our valuable

>> services at all times.

>>

>> Thanks and Regards.

>> Shweta Puri

>> Customer Service Dept.

>> LGEIL- Head Office

>> Greater Noida (UP)

>> [cid: image001.png@01CC0A7E.82E9F6F0]

>>

>> [cid: image002.jpg@01CC0A7E.82E9F6F0]

>>

>> From: Paramjeet Sachdeva [mailto: paramspace69@googlemail.com]

>> Sent: Wednesday, May 04 4:11 PM

>> To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM (serviceindia@lge.com)

>> Subject: Compaint regarding AC

>>

>> Hi,

>>

>> I tried calling customer service number 4 times but everytime call got

>> disconnected after long hold (It was more than 30 mins. every time).

>>

>> I would like to complaint about my AC cooling as it is not at all

>> effective.

>> It seems there is some gas leakage.

>>

>> I will be glad if you will send someone to check the problem.

>>

>> (Life does not seem good with LG).

>>

>>

>> Peace,

>> Paramjeet Singh

>> H.no - 108, Sector 2/A Vaishali

>> Ghaziabad - 201010 (Near PNB)

>> Ph: 9717000589

(IT HAS BEEN 16DAYS SINCE I HAVE REGISTERED MY COMPLAINT AND TILL DAY IT HAS NOT BEE RECTIFIED EVEN AFTER MAKING THE PAYMENT OF 1335/-)

Company: LG
Country: India
State: Uttar Pradesh
City: Ghaziabad

  <     >