&--Original Message&--
> From: Paramjeet Sachdeva [mailto: [email protected]]
> Sent: Wednesday, May 18 7:00 PM
> To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
> Subject: Re: Compaint regarding AC
>
> Hi,
>
> As per my previous complaint your executive from servotax came on
> 8/may after 4 days of making the formal complaint, which shows
> lack of commitment from LG which promises resolution in 24 to 48
> hours.
>
> Anyways, they took the unit on May 8th and returned on May 13th
> whereas the executive promised the unit will be delivered next day. To
> add insult to injury, I was dismayed to see that cooling was yet not
> effective. I made the payment to the deliveryman and asked him to send
> an engineer to check the problem. I wrote same thing on the delivery
> challan as well.
>
> When nobody came untill this morning I called Rahul at Servotax and
> informed him about the situation, after making 6 calls to him he sent
> an engineer who arrived around 5.30PM today. He confirmed that unit
> still has a problem and it might have occured while transportation. He
> promised he will be back in half an hour and take the AC. He forgot
> his promise, It is 6.40PM and no one has come.
>
> I am really disgusted with your incompetent service. I regret my
> decision of purchasing LG air conditioner.
>
> I want LG to refund my payment of Rs.1335. I will seek help from some
> roadside engineer, atleast I will not be surprised why my AC is not
> working.
>
> Hope to hear from you soon.
>
> Paramjeet Singh
> Ph: 9717000589
>
> On 5/4, LG Service wrote:
>> Dear Customer,
>>
>> We acknowledge your mail and really appreciate your effort for sharing
>> your
>> concerns with us through our web services. Taking your concern forward, a
>> complaint has been registered with the Call center. Your online complaint
>> number is RNA110504090699 and immediate steps would be taken in this
>> regard.
>>
>> For further assistance please provide us your valuable feedback, to help
>> us
>> serve you better, on our Customer Care Numbers -
>>
>> 18001809999 (mtnl / bsnl) 39010909 (For other operators prefix STD code)
>>
>> Earnestly soliciting your patronage and assuring you of our valuable
>> services at all times.
>>
>> Thanks and Regards.
>> Shweta Puri
>> Customer Service Dept.
>> LGEIL- Head Office
>> Greater Noida (UP)
>> [cid: [email protected]]
>>
>> [cid: [email protected]]
>>
>> From: Paramjeet Sachdeva [mailto: [email protected]]
>> Sent: Wednesday, May 04 4:11 PM
>> To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
>> Subject: Compaint regarding AC
>>
>> Hi,
>>
>> I tried calling customer service number 4 times but everytime call got
>> disconnected after long hold (It was more than 30 mins. every time).
>>
>> I would like to complaint about my AC cooling as it is not at all
>> effective.
>> It seems there is some gas leakage.
>>
>> I will be glad if you will send someone to check the problem.
>>
>> (Life does not seem good with LG).
>>
>>
>> Peace,
>> Paramjeet Singh
>> H.no - 108, Sector 2/A Vaishali
>> Ghaziabad - 201010 (Near PNB)
>> Ph: 9717000589
(IT HAS BEEN 16DAYS SINCE I HAVE REGISTERED MY COMPLAINT AND TILL DAY IT HAS NOT BEE RECTIFIED EVEN AFTER MAKING THE PAYMENT OF 1335/-)
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