LG
AC

I have purchased a 1 Ton Split AC from SUMARIA, Charni Road, Mumbai, in October. As my brother has suffered a massive stroke and is paralysed, The AC was bought solely for himand fitted over his bed.

Ever since the AC was purchased it has been giving trouble. We have lodged over 30 complaints. Initially they came and changed some defective parts. I asked to replace the AC as I was not willing to pay 31000/- for a defective piece. But they did not do so. Every few days there has been water driiping from the unit. Sometimes there is a heavy water of water right onto my brother who cannot get up and move away beacuse of his paralysis.

Inspite of taking a comprehensive AMC our complaints are attended to only after a month. That too in a temporary manner. The AC is still not functioning properly and the Company is not willing to do anything about it. I am approaching the Consumer Forum as soon as I get time off from my brothers treatment.

This is mental and physical torture to a helpless patient. If LG cant replace the AC they should refund my money and I will buy a Blue Star or Voltas AC as their service and quality is MUCH BETTER.

Malvika

Company: LG
Country: India
State: Maharashtra

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