LG Hometheater
Poor Service

Hi, I never expected such a poor response for a complaint filed with LG customer service.

I switched from a reputed electronics Company to LG products, because of their competitive advantage to the consumer.

I have hometheater, laptop, 3D LED TV, Microwave, Fridge - All being LG Products.

My Blu-ray player (purchased on 31st Dec and under guarantee period) is not working properly. When any CD / DVD is inserted, the disc is not readable and a rattling sound is heard. I lodged a complaint in 1800-180-999 (LG Customer service) on May 1st week (RNA120510017859). I did not receive any message or phone call from anybody. When I enquired the status after one week, I was told that my complaint was auto-closed and the status was that "I did not pickup the call and did not inform the location of my house". I am not sure of this, as the first question they asked me was my address.

When I asked the same person as to why this was updated, when I never received the call, the response was that "Your address was not reachable by the service person". I was really confused since, my house was very much opposite to Global Hospital, which is very famous in and around chennai.

I lodged another complaint on 25th May (RNA120529034508), and till date, I still have not received any call. I directly called their customer service center 2 (044-64540910) and told them my problem. For the past one week, I was guaranteed that a service person will come for service, but till today nobody has visited my premises. I am really frustrated with your service, and going forward will not buy LG Products. I warn all the other customers who want to buy LG Products - Please be aware of their customer service. They never ever will come and service your products.

Company: LG Hometheater
Country: India
State: Tamil Nadu
City: Chennai

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