LG India/LCD TV 32 LG 80 FR
Panel faulty

Dear Mr Moon Bun Shin

Managing Director LG India

Complaint number C10B0612332

I will introduce my self as Ashish Bakshi head of service for a Swiss multinational called Mettler Toledo having office in Powai Mumbai. I am heading a service team of 120 service engineers doing service business of almost Rs 50 crores.

I have purchased LG TV (32 LG 80 FR) in the month of July. At the time of installation only there was a problem with sound quality. I took up this matter with top management of LG; they considered it as manufacturing defect & replaced it in one month time. For your ready reference all documents are attached.

Now last month suddenly I observed that there is one horizontal line on display. I thought it will disappear after some time, but unfortunately for me after 2-3 days there was no display on screen.

I called LG service centre on 6th Nov. Same day your service engineer Mr. satish visited my place.By looking at the display only he concluded that panel is faulty & I have to pay Rs 12503 for getting TV repaired as this TV is not under warranty. He draw this conclusion in 30 seconds. He did not bother to open the TV set. From his conclusion it clearly indicates that this is a common problem with LG LCD.

I have Samsung LCD (40 inches) & Sony (26 inches) at me residence for last four years without any problem. To have a taste of LG products I have purchased this product & unfortunately this turn out to be a bitter taste for me.

For your information when this fault occurred voltage at my residence was within permissible limits (230V - 5 %), voltage between Neutral & earth was less than 5 V AC.All other appliances were working fine. This TV was being used in dust free room with temp less than 25 deg cent for 30 minutes daily usage. I think life of LCD panel is almost 10, 000 hours.

These observations clearly show that there is some manufacturing defect with LCD panel of this TV.

As this TV is just out of warranty (14 months from the date of installation) I request you consider this as a special case & replace panel free of cost. I am sure as a service head of LG products western region you will consider this request.

If you don’t consider this request then I can assure you that I will not buy any LG products in my remaining life & will not recommend to any body also. I have purchased this TV from EZONE Powai who speaks always well about LG products. This case will be a black spot in their history & will think twice before displaying any LG products in their gallery.

Regards,

Ashish Bakshi

Business Head -Service

Mettler Toledo India Private Limited

Amar Hills, Saki Vihar Road, Powai

Mumbai 400072 -India

Tel No. 912228031330

Mobile Number 9920889539

Fax No. 912228575071

Email: ashish.bakshi@mt.com

Company: LG India/LCD TV 32 LG 80 FR
Country: India
State: Maharashtra
City: Mumbai City

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