LG India/Semiautomatic Washing Machine
Poor after sale services

Sir,

I registered a complaint-RNA111012041686 dtd. 12-09 to LG Cust.service to repair my out of warranty semiautomatic washing machine (Model-WP 9555), but no action taken.

Then I again registered a complaint RNA110920094280 dtd.20-09, engineer Sunil Sharma visited against & detected faults (Body Gear assembly chemical wash). Machine was picked up to LG workshop after one week for repair.

After several reminders machine was delivered to me on call of Er. Pawan (Mob.07838651630) on 30th Oct in non working condition with some additional defects & parts missing. I paid the repair & spares charges & called to Er. Pawan who suggested to register another complaint.

On my complaint Er. Jitender (07838651687) & Er. Yash pal (07838651655) deputed for resolution, but no body turned up even after several calls.

I recieved contact no. of Pooja Mathur (09811354534) to escalate the complaint.but she never picked my calles.

Then I recieved contact no. of Mr. Samir Dhiman (09811354534) who committed to resolve but nothing done after my several calls & now not picking my calls.

For last 2 months I & my family are suffering this situation & mentally bothered.

Request you to kindly look into the matter & intervene to resolve.

Regards

J.P.Chauhan

9999114375

Company: LG India/Semiautomatic Washing Machine
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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