LG / Model GL – 211NTD5 Tango blue
Manufacturing defect / replacement

Dear Sir-

I am tired of very poor performance of LG customer care people, I have purchased a refrigerator from Value Plus store, Swaroop Nagar, Kanpur on dated 18th Jan 10 and they delivered the same into our residance (which was under finishing and painting at that time). It was sealed packed and when we open it on 2-3rd Feb, it was not cooling properly, I gave another 2-3 days time for cooling and once it was not cooling, I called at there toll free # for complain, an engineer came and said that there is a problem in this product and you have send it for repair... I told them that why should I repair a new product as they must replace it... He told be to contact Ms Sahshi at Lucknow and that lady said we cannot replace it...

I have done several complains at LG toll free #, but every one says that it must be replaced and you must contact Ms Shashi for the same and she says she won't...

They prompted me to write this complain now to you... pls advise why should I get it repaired, as it must be replaced...

Mdel GL – 211NTD5 Tango blue

Complain C-1021718837

Thanks & Best regards

Vishal Agarwal

113/93 Swaroop NAgar

Kanpur (UP).

Tel: 9336274262

Company: LG / Model GL – 211NTD5 Tango blue
Country: India

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