LG/refrigerator
No Response from Company

Honorable Sir/Madan,

i regstered my complaint to customer care number of LG Electronics on 15/3 at their Number 18001809999 that my Refregerator is not working and had cooling problem, the engineer visited and asked me to get the Compressor changed.

on 17/3 the company changed the compressor and charged Rupees3790.00 from me and gave the Gureentee card of one year, the very next day the cooling again fails and i again registered the complaint and they again promise me that they will send the executive, the next day the executive visited and checked and said that they will call the senior tomorrow and my problem will be sorted out and this conversation continued till date, i had registered 4 times with customer care and i waits for them but no one comes, i even lost my 8 working days in waiting for them which result in big loss as i am an Engineer and a project manager in a Construction company.

i gets the sms and calls regularly but no one had sorted out my problem, i only get one reply from the customer care and the other persons of LG Electronics that with in 24 hours my problem will be sorted out but till now, i am waiting for them and no step was taken.even i send e-mail to them but their reply is the same that with in 24 hours they will sort out my problem but no action from them.

i resuect you to please take a strict action against them as i not even lost the price of new compressor but also lost 8 working days salary and needless to say abut my tension as in this heat how to bear, you can imagine.

sir/madam please take a very strict action against them

Regards

Khalid

Company: LG/refrigerator
Country: India
State: Delhi
City: South Delhi

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