LG Window A/C
Delay & Incomplete Services

Dear Sir,

Reference Complaint No. RNA 120516040523, Dated 15th May. Window A/C was reported for gas refilling

Issues:-

1. Wrong complaint was registered by Customer care representative on 10th May, 12 . A/c complaint was given and washing machine complaint was registered.

2. After registering the complaint on 15th May and several reminders, a/c unit was analysed by expert at my home and a quote of Rs. 2000 was given whereas customer care representative gave estimate of Rs. 1350 (all inclusive).

3. Further, the expert offered to repair it on his personal level (without registering with LG) at a price of Rs. 1500.

4. Complaint was again registered to customer center, who where not capable to handle the issue and provided the contact number of Ms. Manjari Yadav (Apoorva Service). She was not at all helpful and didn't took the complaint seriously.

5.After 1 month struggle and paying Rs. 1713 {Invoice No.00020 - which is more than amount quoted by CC Representative} A/C unit was received back and the problem is still the same.

6. Again the complaint is registered. Ref. RNA 120603036579.

Looking forward for some serious action against concerned people and rectification of A/C .

Regards

Y K Singh

91 9415537683

Company: LG Window A/C
Country: India
State: Uttar Pradesh
City: Kanpur Nagar

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