LG Windows AC(AC Model No.:19F2RDE5, Serial No.:605KPSL002030)
Regular failure of Cooling Coil

Dear Sir,

I have bought Window AC-1.5Ton on 23/10

AC Model No.:19F2RDE5

Chassis No.:2030

Serial No.:605KPSL002030

I am facing regular complaint of AC not cooling and I am facing the same problem again and again. I have regularly serviced it and I am having an AMC with

M/s Ruchika Enterprises (LG Authorized Service Centre)

Shop No.2, Blue Mount Residency, K.T Village Road,

Off. Ambadi Rd., Vasai-West,

Thane-401202

Invoice No.:H09886/A/2490 Dtd. 08.05.2009

In the last 6 months, following complaints has been sent to LG Call centre for AC cooling problem.

DATE COMPLAINT NO.

03.06.2009 W9C60302425

22.09.2009 C0992207446

26.09.2009 C0992603028

30.09.2009 C0993005539

08.10.2009 Telephonic complaint to Ruchika Enterprises

03.11.2009 C09B301221

22.12.2009 R09C2217509 (Cooling coil replaced & installed on 31.12, 09

04.03.10, C1030403397

Same problem of Cooling coil failure is occuring again and again and they have not taken any action on it.

I have spoken various persons of LG and have also written mail to "lgservice@lgindia.com" and "janakdoshi@lgindia.com". However i have never got any response from them.

Infact i feel that they never bother for customer satisfaction.

The response from LG Authorised service centre "M/s Ruchika Enterprises, Vasai"is even more pathetic. They never give us a Job card of nature of problem and actual repair done. Infact they say that the problem of cooling coil failure will reoccur.

My AC is lying with "M/s Ruchika Enterprises, vasai" from last 16 days. I request to help us in getting my AC back along with a proper job card.

Regards,

Chandresh Karira

Mob:9967593551

Company: LG Windows AC(AC Model No.:19F2RDE5, Serial No.:605KPSL002030)
Country: India

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