Dear Sir,
I have bought Window AC-1.5Ton on 23/10
AC Model No.:19F2RDE5
Chassis No.:2030
Serial No.:605KPSL002030
I am facing regular complaint of AC not cooling and I am facing the same problem again and again. I have regularly serviced it and I am having an AMC with
M/s Ruchika Enterprises (LG Authorized Service Centre)
Shop No.2, Blue Mount Residency, K.T Village Road,
Off. Ambadi Rd., Vasai-West,
Thane-401202
Invoice No.:H09886/A/2490 Dtd. 08.05.2009
In the last 6 months, following complaints has been sent to LG Call centre for AC cooling problem.
DATE COMPLAINT NO.
03.06.2009 W9C60302425
22.09.2009 C0992207446
26.09.2009 C0992603028
30.09.2009 C0993005539
08.10.2009 Telephonic complaint to Ruchika Enterprises
03.11.2009 C09B301221
22.12.2009 R09C2217509 (Cooling coil replaced & installed on 31.12, 09
04.03.10, C1030403397
Same problem of Cooling coil failure is occuring again and again and they have not taken any action on it.
I have spoken various persons of LG and have also written mail to "[email protected]" and "[email protected]". However i have never got any response from them.
Infact i feel that they never bother for customer satisfaction.
The response from LG Authorised service centre "M/s Ruchika Enterprises, Vasai"is even more pathetic. They never give us a Job card of nature of problem and actual repair done. Infact they say that the problem of cooling coil failure will reoccur.
My AC is lying with "M/s Ruchika Enterprises, vasai" from last 16 days. I request to help us in getting my AC back along with a proper job card.
Regards,
Chandresh Karira
Mob:9967593551
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