Micromax mobile
Poor Service

I bought Micromax mobile Q5 Ezpad on 19.02.10 in Kharadi, pune. With in a weeks time i got problem in the hand set when i approached dealer, he asked me to contact Infinity solutions (authorised service centre for Micromax in pune). I have contacted their customer care also to know what to be done. They also advised me the same to contact service centre.

Nature of Problem in Handset - I use hands free while driving after i remove handsfree it will remain in same mode it will not change back to general user profile. I can attend calls only through handfree. I have tried to set the mobile in default factory setting even the factory password shows error.

I have handed over the set for repair in their service centre (Infinity Solutions) on Date- 02.03.10 Job Sheet No – 96561. They have mentioned phone number of contact person in service centre Mr. Ravi - 9762282727 but it is always not reachable. after few days they have changed the service centre to new place and we are not aware of the new address. I have contacted Micromax customer care for where abouts. Mr. Anil Service coordinator from Micromax contacted me and updated me that there is PCB problem in this model so we need to get new one from delhi. I will be done before 15th MAR10 and hand set will be handed over to me on 16th MAR10. I have contacted him on 18th MAR10 again, he says it is not done and he is not sure about time limit when it will be done.

I want to say only one it is mere negligence from company due to this customers are suffering. I request you to look into this issue and help me out.

Regards

Haranath. K

9595159606

Company: Micromax mobile
Country: India

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