Mobile Phone-Samsung
Poor and Discourteous approach of PatnaService Centre

My newly purchased Mobile set did not work properly right from the beginning. When it was completely knocked out, I went to Samsung Mobile Centre " M & M Services" ie authorised samsung service Centre of Patna. They after giving me the detailed estimate called me to come next day to collect the repaired Cell Phone. But when I reached the service Centre next day they told me to wait. After a good half hour wait I was told to come back again next day. When I protested that I was coming from the other end of the city in this scorching heat, and calling me next day after th wait was not justified. They told me that the man assigned the job had not turned up. If it was really so why the wait for half an hour. Besides they could have informed the same on my telephone about non repair and saved me of the harassment. I simply told them that the mobile was not costly and making me run for this small repair in such scorching heat was callous. I also told them that this attitude speaks a lot and reflects the functioning of the company and centre. I am Chief Medical Officer in selection grade in Ministry of Health and Family Welfare, Govrnment of India, posted in Patna. You can appreciate my tight busy schedule and the casual and callous attitude of the service Centre of Patna. My work order No is IOCP 2609 dated 26.3.2010.

Company: Mobile Phone-Samsung
Country: India
State: Bihar

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