Motorola/Razr XT910
Motorola India is Incompetent/ Razr is irreparable

Hello there,

Last month I dropped down a Motorola Razr XT910 and there was a crack on the screen. From past one month I have been running from pillar to post to get my phone fixed. I visited their authorized service center, raised the issue with their customer care (almost a month ago) and apparently the service department was supposed to get in touch with me within 48 hours (that was the assurance given to me a couple of weeks ago) and nobody has even bothered to get back except once a lady called Shipra called up a week ago but of no help. She was in a hurry while speaking and all she said was "It will be resolved." Just to repair the screen, the authorized service center asked me to leave the phone with them for a week which itself was ridiculous, and then after a week when I went to collect the phone back, the phone was just untouched. The reason I bought a smartphone was to ease my business commitments, and anyone in general does so just to help their daily needs. But here I am paying Rs. 30, 000 for my new phone, unable to use it, spent another Rs. 30, 000 but to buy a new smartphone just to compensate for the inconvenience caused by the lethargic Motorola India. They are just truly incompetent and I suggest each one of you reading this post to be prepared for their "We are not bothered about customer service/support" attitude. After so many days I have started to believe that the Motorola Razr XT 910 is irreparable as told me by the authorized service personnel when I first visited them.

Dear moderator, please go through this, and I can attach all the email conversation chains with Motorola India if you require the same. I can also provide details of the authorized service station. I just believe that Motorola India is Incompetent and this coming from me, a die hard Moto fan, owning all the possible phones launched here in the country. Please give this a serious consideration as I believe they are offering step motherly treatment to the Indian Consumers.

Thanks & Regards.

Sharath Dev

Director- Operations

First Copy Technologies India Pvt. Ltd.

Bangalore, KA, India

91- 9844261727

sharath.dev@firstcopyindia.com

Company: Motorola/Razr XT910
Country: India
State: Karnataka
City: Bangalore

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