Naaptol/ blackberry storm 9530
Defective product/ lack of response from company

I had purchased a blackberry storm 9530 from naaptol.the order no for the same was 2961525.i received the product in dec.there is a major anomaly in the project.the handset after every 15-20 mins displays "emergency calls only".i have to then switch off the handset and switch it on again to receive the signal .but again the same problem recurs after 15-20 mins.the battery too drains very fast and the charger is defective.i had lodged a complaint with naaptol (complaint ID -2635623) dt 21 march.i was assured that the product has 6 months seller guarantee and the vendor alpha radio hyderabad will contact me within 48 working hrs.when that didnt happen i tried my best to contact naaptol but no no avail.i even looked up the net to find some contact no of alpha radio hyderabad but they have conveniently forgotten to put any contact no either on the challan or the net. i will

like to warn anyone against purchasing anything online specially from naaptol.getting through their interactive customer support system is a really frustrating experience.

Company: Naaptol/ blackberry storm 9530
Country: India
State: Tamil Nadu
City: Chennai

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