Acer India Pvt Ltd. / Acer X960 smartphone
Product support stopped with 12 months of purchase & no response from company in two months

Product support stopped with 12 months of purchase

I had purchased Acer X960 smart mobile phone in Sep’2010 for Rs. 13000/-. it started giving problem after 8 months of use & the company extended the warranty support to my satisfaction. within 10 days of warranty period which expired on 17th Sep’ in first week of Oct’ the handset fell from the bed & started giving problem in display. On visiting to service center on 11th Oct’ (Quest Infotech, Roots Tower, New Delhi). They confirmed that the display has gone faulty & needs to be replaced after some time as the spare display is not available in stock. I have been waiting for more than a month, on 12th Nov’ I have got my phone back with information that whenever the spare display will come from Acer, the same will be replaced. They do not have any estimate of time even after lapse of 4 week.

Now company has informed me that the screen for the phone is not available. I have asked the company if there any scope of getting the screen or repairing of the faulty one? Or I need to throw away the smart phone worth 13000/- with in just 12 months of its purchase. The company is silent & not responding. Even after 8 weeks no response from company.

Pls help me.

Company: Acer India Pvt Ltd. / Acer X960 smartphone
Country: India
State: Delhi
City: West Delhi

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