Nokia5130
Being charged in warranty period with a false excuse

NOKIA: KINDLY HELP INCASE THIS MATTER SEEMS OF ANY IMPORTANCE FOR A COMPANY BOASTING ABOUT ITS CUSTOMER SERVICE.

I have purchased this mobile 28/05 and have a one year warranty on this mobile.

It was unpacked for approx. 4 months after which I started using it. There has been no damage nor any servicing done OR REQUIRED. It worked fine until now, where due to some problem the cell doesn't switch on. After consulting the Nokia service centre, a job sheet mentioning ' LIQUID LOGGED & TAMPERING of handset' an approximate cost of 1638/- is prepared.

The CO-OPERATION & CUSTOMER SERVICE FROM THE NOKIA CENTRE AT JUHU WAS A DISASTROUS EXPERIENCE. NO SENIORS READY TO SPEAK &SORT THE MATER IN SPITE OF BEING PRESENT WITH AN EXCUSE OF LACK OF TIME.

My point to raise this issue is not to point mistakes & make a huge issue out of this but, kindly do make the meaning of WARRANTY clear for customers & provide for an APPROACHABLE, SOLUTION ORIENTED, CUSTOMER CENTRIC STAFF.

WITH A HOPE TO RECEIVE AN AFFORDABLE & ACTIONABLE SOLUTION.

Company: Nokia5130
Country: India
State: Maharashtra
City: Mumbai City

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