NOKIA 5366680
LACK OF PROFESSIONAL SERVICE BY NOKIA CARE PATHETIC

I HAD APPROACHED THE SO CALLED NOKIA CARE CENTRE AT RT NAGAR Ms SHILAK INC OPP TO PLAY GROUND . THERE WERE TWO DISTINCT PROBLEM WITH MY HANDSET. 1. DISPLAY WAS NOT WORKING AND THE SPEAKER NOT FUCTIONAL PROPERLY . THIS WAS RECORDED BY THE LADY ON THE COUNTER AND PROMISED TO SET THE PROBLEMS RIGHT IN A DAY .THEY CALLED ME THE SAME DAY AND ASKED ME TO COLLECT THE HANDSET SINCE THE JOB WAS DONE . THIS COMPLAINT WAS RECORDED ON SERVICE JOB SHEET NO 305465550/110212/65 ON 17.02.11.

NEXT DAY WHEN I WENT TO COLLECT THE HANDSET I HAPPEND TO CHECK THE FAULTS RECORDED IN THE JOB SHEET .THE DISPLAY WAS REPLACED AND THE SPEAKER PHONE FAULT WAS NOT ATTENDED. THEY TOOK BACK THE SET AND ASKED ME TO COME NEXT DAY .

NEXT DAY TO MY SURPRISE THE FAULTS WERE ATTENDED BUT THE BACKLIT OF KEYPAD WAS NOT WORKING WHICH WAS EORKING WHEN I GAVE THE SET FOR REPAIRS. THEY ARGUED WITH ME STATING THE PROBLEM WAS NOT RECORDED . THIS IS THE BASIC RESPONSIBILITY OF THE NOKIA CARE CENTRE TO TAKE CARE . NOW THEY HAVE TAKEN THE SET BACK FOR SETTING RIGHT THE PROBLEM .

NOW ITS REALLY PATHETIC THAT A NOKIA CARE CENTER IS SO UNPROFESSIONAL THAT WE HAVE TO INDICATE AND CHECK EVERYTHING BEFORE TAKING THE DELIVERY. THEN IT SHOULD NOT BE CALLED NOKIA CARE . WHAT CARE THEY ARE TAKING IF THEY ARE NOT TAKING INTEREST IN CHECKING THE SET BEFORE DELIVERY .

I REQUEST THE NOKIA COMPANY PEOPLE TO LOOK INTO THIS MATTER AND SET RIGHT THE SERVICE FROM NOKIA CARE . I AM A NOKIA USER.BUT NOW I AM LOOSING FAITH ON THIS BRAND .

SHIVKUMAR

9686454820

Company: NOKIA 5366680
Country: India
State: Karnataka
City: Bangalore

  <     >