Nokia 5800
Reckless Nokia products and Services

HI!! I am Prathamesh Patkar Engineering Student From Mumbai..

I have Purchased Nokia 5800, on 19 August from a reputed Nokia dealer in R-Mall, L-B-S Marg, Mulund (East) for Rs.18, 400/-., With out Senheiisar headsets which were free that time, hence i was cheated when i later came to know. After 2 Hours of Usage i found on a dead cell (dot) on the Display, i went the next day itself, and asked them to replace but instead they told me that they Will repair it, Imagine even i have not used that phone for a day, i tried alot to convince them to replace my cell but in vain. They repaired that handset i gave me the next day, with all preloaded application Deleted.

I considered it as a bad luck to me, Till then hanging Issue continued but i Did'nt gave much importance.

But later i had a problem in January end with Receiving Speaker (Calling Speaker), So i went to Nokia Authorized Service Center, Mulund (East) in Morning, also complaint about hanging Issue (Asked me to Update). They asked me to wait for 30min, or come afterward;i Preferred come afterwards till Evening, So i went out for some work. I went there again in the Evening, i was Surprised that my Phone was not repaired, they asked me to come on Monday morning,

When i went again on Monday, they handed over the phone to me, my phone was updated to version 40, i was totally annoyed that my main issue, i.e my Speaker problem was not at all repaired, and receiving cost was worst than before. I showed Them, they found out that the circuit has problem & asked me to come on Tuesday Morning Since they Don`t have that part, and again took that Phone For the Service.

I went Again on Tuesday My phone was Ready, my issue was Solved, i took my handset home.

I was surprised To find out a dirt particles, and finger prints on the screen of inside, I was very Angry. After 2 days i went there and asked them To Clean, again i was made to wait outside. After checking i came home came home.

after 3 days i found out That there Were more Finger prints on below right corner not on previous Spot.

and a particle again on From inside the Screen, and my Stylus lock was broken by them, eventhough i never use Stylus and never open my phone back cover.

Since i did not had time I went again 2 weeks later 27/2, I asked them to dust clean, complaint about broken Stylus and hanging Issue. I had a worst Experience there, they cleaned the dust in front of me.dust Spot which was inside of the Touch panel (note: not on Display) was not removed even after Using a tape, they told me to meet Mr. Shah There.

I meet him And Told him about broken Stylus lock, he Told me that it is a Cosmetic problem which does not come under warranty, Really Strange, I Told him i did not even use the Stylus, and this has broken after your last Service. He Told me that he cant do anything .i asked him about the Dust particle, he annoyed me by saying it is inside between the Scratch Guard and Display, Even after Telling him problem clearly And The fact is that i had Fixed my Scratch guard when i bought my mobile, And since then i have never removed it. I told him So. He Started arguing, he is the head there, .He was so rude that he told me "Your mobiles Must Not be Repaired in Front Of You, you must be made to wait outside", and also Told me that "Your mobile must be Sent To delhi For 10 day, then you will get Straight" in Front Of all people, Is This the transparency They Provide?? hmm, they Punish the consumers for Their Own mobile problems?

After much argument a boy came And Fixed my problem... he removed That particle From inside the Screen... but they Didn`t looked into my hanging issue, they didn`t took the delivery Sign.

Nearly i went there For 5 times, i wasted lots of time, and money...

This is not the First time i also faced Such type of Situation With my moms cell Nokia 7310 with same problem (speaker problem) at same service center, but at that time i was made to wait for a month, thanks to my dad he fought and Brought back the Phone.

and another incident happened when there, a high profiled man came, when i Previous 2 weeks, i think he had bought Some Accessory, it was a above 1400 or something, and he has bought it for Rs.400-600 but Mr Shah made a bill Something 1400, he told the receptionist about the issue since he has not Seen That bill, and he asked her for Mr.shah but he was For lunch, he told him that this is Fraud and i will contact him soon,

and Yes there is a issue that Everything, there at Service center is Too Costly, rather To buy a new cell instead of reparing..

We Trusted Nokia for years, along my family has all handsets of nokia..But They has Disappointed us last one year, and we are losing hope. All mobiles of ours are having some or other issues, which has been bought last year itself.

Nokia is Providing with Worst kind of Product and Service... they are reducing cost of handset, but compromising with Quality of parts they are using, They often get damaged, or mal-functioned Quickly..The cost of parts at service center is also high. Transparency in repairing products is not seen... Misleading Consumers, and not also providing service product in time. i think it is better to get repaired For roadside Mobile Repair Shops than Service at least they provide transparency, provide service in time and at durable parts at very affordable cost, And at least they don't insult the costumers.i want to advise nokia that 'We are paying for your product and services, and not buying it for free to bear your insult, and ignorance everytime;So please Stop playing with consumers'.

Justice must be Provided... there are Thousand of Disappointed consumers, who never complaint about the problem, but keep visiting Service center for number of times, by keeping mum. There are lots of 5800 customers visiting regularly, due to their problem... not only me..i am one among thousands..who is complaining..i am among thousands of consumers who are losing trust from nokia... i want it to be heard... i want it to be justified... i.

Company: Nokia 5800
Country: India

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