Nokia 5800 expressmusic
Worst mobile and even worse service

I, Subin Mathew belong to a middle class family. Even though the nokia 5800 was too costly for my dad’s pocket he bought me the set believing the credibility of the nokia corporation.

But to my despair the set began to malfunction from day one. The interface was too slow, the camera quality was bad and the overall build of the phone was very poor. But I overlooked these facts due to my dads poor financial condition. I managed to cope with these problems for some time when one day the phone totally stopped working... I straight away consulted a Nokia Care Mangalore who informed me that the phone’s board was malfunctioning and that it had to be sent to Bangalore for repairs. I was Informed that I would get the phone back in 14 days time but I had to wait for more than a month before got my set back.

After about two months the phone began to malfunction again and I was forced to send it for repairs again for the second time. This time too it took about a month for the set to come back in my possession.

About a month ago the phone stopped working totally and I was not able to use it. There were only a few days for the warranty period to end. I approached nokia care Trivandrum Vazhuthakad and explained my situation and asked them for a replacement set

Ref: job sheet no: 380465550/100/128/26. I called up their manager twice to remind him that I had lost faith in the Nokia Corporation and demanded either the set to be replaced by a new one with full warranty or for a full cash refund. After waiting for more than two weeks I was informed that I would not get a new set and that the old one was repaired. Dissatisfied, I lodged a complaint at Nokia customer care. Ref: Complaint no 1-10808710036. After a delay of two days I was informed that “It was under Nokia’s sole discretion to decide what to do.”

I feel that I have been cheated by Nokia not only of my money, but and also of my time. Its been a year since I purchased my handset. But I had the handset with me only for less than 9 months of duration. The rest of the time it was under the possession of various service centres. I Had paid Nineteen thousand rupees for purchasing the handset. I have had to spend about three thousand rupees more to meet the travel expenses to and from the various service centres.

Now the handset has stopped responding altogether and i have returened it to the service centre at Vazhuthacaud Trivandrum for the fourth time.

I plead my case to be looked into as soon as possible.

Subin Mathew

Company: Nokia 5800 expressmusic
Country: India
State: Kerala
City: Thiruvananthapuram

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