Nokia
After sales service

I had purchased Nokia 6700 Classic having serial number 353181038449337 from "MOBILE CONCEPTS (NPD), Dona Planet, G.S Road, Guwahati, Assam" on 7th Dec and I started using it on 26th December. But after a few hours, it started showing no network. So I visited my nearest Nokia Care- "Solutions" L.N.B Road, Near Jain Mandir, Nalbari, Assam and my handset was taken for repair vide job sheet no 5284 dated 28/12. I was given back the handset the next day but the same problem was there so they again kept the handset vide job sheet no 5163 dated 29/12. Again on 30/12 when I was given back the handset, it was not functioning so I called the NPD from where I had purchased the handset and he told me that the NIKIA CARE which i visited is of sub-standard. He asked me to bring the handset to him. I did whatever he asked and he gave me back the handset after a few days saying taht it had some software problem and now its working properly. But when after a few hours of inserting my SIM card it stopped showing network again. I called the NPD again and this time he was ready with another excuse that my SIM card is not upto the standard of the handset. So accordingly I got my SIM card changed from BSNL, one of the leading GSM service provider in the country. But againg the same problem was there. This time the NPD guy asked me to return the handset along with its box to me and said that he will get is replaced from NOKIA. I did whateved he asked but a few weeks when I visited him, he said that my handset is ready after repair. When I told him that he was supposed to get it replaced, he said refused and said that he has not recieved the box. My handset is still not working. I had purchased NOKIA product thinking it to be the world's best mobile company but now after all these incidents it seems that my thinking was wrong. If you have Nokia Care of different standards, you should give them grades so that a consumer can choose between them. And being a reputed company, you should appoint people with some bussiness ethics as your NPD. I am not able use my handset since I had purchased it. Now you suggest what should I do. I have all the documents of Nokia Care and also the document proof of SIM replacement from BSNL.

Company: Nokia
Country: India
State: Assam

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