Nokia
Nokia mobile screen issue in 2 months after purchased

Hi

I purchased Nokia 6303i classic mobile in Apr and within two month problem started with Mobile screen. I was able to observe dead spot on mobile screen which are increasing day by day. Gradually deadspot become big. I contacted nokia care and they said that this is physical damage to screen and it doesn't come under warranty.By nokia care representative it was clear indication that they wanted to make money out of screen change. I would be little ok if mobile is more than 1 year old but since problem started on new handset i was bit upset since i was feeling like i was given low quality mobile.

I fought a lot but then i did not find any solution to get my mobile repaired. Nokia care says we will replace with new screen but then you have to pay change of 1600/- and warranty for that new screen would be 60 days which is not sufficient.

since i was not able to see anything on few area of my screen, i changed screen on 1st sep. When i asked my original screen back first they were hesitate to give and when they gave me back they tear flexi cable on screen so that i could not do anything by saying it's company policy. Since item was solely mine how come a company policy come into picture to damage my original screen. I was completely not happy with mobile and customer care behavior. I feel like being cheated and no value of money spent by me.

regards

Dhaval

Company: Nokia
Country: India
State: Karnataka
City: Bangalore

  <     >