Nokia
Poor Service

Hello Sir / Ma'am,

I would like to bring to your notice the horrible experience I had with your much touted Nokia Lumia device. I purchased this Nokia Lumia 710 device from one of your priority shops at Marathahalli, Bangalore on 13 April.

For the THIRD time, I returned my Lumia smart phone for repeat issues - the phone has stopped connecting to 3G, poor audio / call quality (distorted voice), heating issues, screen flickering, getting switched off automatically sometimes. I have asked for a replacement, but Nokia is refusing that and asking me to take the same phone which they say is repaired.

As instructed by Nokia Care, I have submitteed the phone to Nokia Care at Marathahalli for the THIRD time on 13 May. You may find the details below:

Nokia Complaint Number assigned (through Nokia website): 1-12322520026

Job Sheet Number: 518465550 / 120427 / 21

Date: 13 May

Model: Lumia 710

IMEI Serial Number (*#06#): 359300048040795

Software Version: 1600.3015.8107.12070

Battery No: 07291

Charger No: 03466

My details:

Phone number: 8951831103

Email id: sreejeshraj@gmail.com

I have even contacted the nokiaindiadigitalmarketing@ovi.com. They said that they will contact me and later sent a mail saying that all issues are resolved! I will never purchase another Nokia device and will discourage everyone considering the same if the device is not replaced to my satisfaction.

Kind regards,

Sreejesh.

Company: Nokia
Country: India
State: Karnataka
City: Bangalore

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