Nokia
Malfunctioning of Nokia 5800 xpressmusic

To

The Senior Manager,

Nokia India (Customer care)

Dear Sir,

I am I. David from Vellore, India. Being a regular user of Nokia products, I have purchased a Nokia 5800 handset on 28th January.

From the very 1st day I was experiencing 'Unexpected error Restart the phone' while starting camera. I went to the dealer to return the phone but he asked me to contact Nokia Care. They made temporary changes. But after some days, the handset refused to start camera and videos but after rebooting it started nicely. This was repeated twice after a gap of 3/4 days. Then, it permanently refused to start camera and showed a message - 'Unexpected error Restart the phone '.

I gave a complaint to Nokia call centre. I took it to Nokia Care, where they could not repair it and so send it to the service centre at Delhi. The same is lying there till now.

[ IMEI No. - 358279034027688 dated Feburary 5th 2010] AND [Online Job sheet no. – 583465550/100215/97 ]

Firstly, I am told by Nokia Care that all my valuable contacts will be lost due to formatting/updating software, for which I have to suffer irreparable loss.

Secondly, I cannot use the phone for half month now, so the purpose of purchase stands defeated.

Thirdly, I came to know subsequently from some other users and local shopkeepers that the 5800 model is much complained against due to the aforesaid problem they are getting.

Lastly, after duly purchasing a new phone nobody would like to use the same if it makes a tour to the service center so early.

I had a telephonic confabulation with Delhi's customer relation department, who did not pay heed to my cause. I am also awaiting reply from the Board of Directors at Finland, whom I have sent a relevant mail.

As such, I would like to request you to kindly provide me a replacement phone or a new phone of some better model for which I am ready to pay the difference amount.

I will be happy if you respond early. Hope to see that NOKIA maintains its worldwide reputation. Thanking you.

David. I

Address: 13/1 Masudhi Street, Ranipet,

Greatnagar, navalpur, Ranipet.

Pin Code -632402

Cellphone: 919444622446

email: i.david@live.in

Company: Nokia
Country: India

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