Nokia
Poor Customer Service

I am Mohd shahnawaz, i purchased the Nokia handset 1661 on 26/09 and the IMEI No. 356931031757046 on 29/07 my handset suddenly switched off.

So on 30/07 we gave this handset to your authorized service center at Star Communications, Delhi

12 488/7, Opposite Nanki Gurdwara, Dilshard Garden

Phone : 9891614353

E-mail: starcomm_del@nokiacareindia.com. They took my handset and they did some R&D on my handset and gave me back within 1 hour at that time it was perfect and as soon as i reached my home the handset again got the same problem on the same day. I again went to Customer Care about my handset on 31/07, and told about the same problem then they said that i had to submit the handset for 4 days. I submitted my handset as i was told by them that my handset needs to be submitted in NOKIA COMPANY, after 4 days when i went to Customer Care again then they again did the same thing on my phone and they did not sent it to Company. Again when i came to home with my phone it was agin swithced off within 2 days.

And they also charged me Rs 140 in the name of warranty extension while my handset's warranty was remaining for 2 more months.

my transaction no. 99899480011007301808 got the report as “Repaired-Closed”. I am really fed up and this is ridiculous service by Nokia.

Mohd Shahnawaz Khan

9891746786.

Company: Nokia
Country: India
State: Delhi
City: North East Delhi

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