Nokia
CONSUMER CARE & SERVICE CENTER

Had purchased an E72 NOKIA Mobile handset in January IMEI No. 355239032517885 and also paid charges for extended warranty. Due to manufacturing defect, the keypad mat started dislodging and i went to Bright Infocom, the authorised service center for replacement of keypad in amy 2010. I was told that i would be contacted soon as they did not have supply of Black colour mats. Inspite of several visits and calls they were continously claiming non-receipt of keypad from company. Vexed, i called Nokia Customer care on 26-07-10 and was given a complaint reference number and was asked to call back in 48 hrs. I kept calling every day from 28th but all in vain. Since yesterday, the call center executives started keeping me on hold or disconnecting the phone. I had deposited the handset with the service center on 30-7-10 but the same exscuse of non availability of keypad is given. It is pathetic and a shame on a MNC like NOKIA for this kind of attitude and their customer care call center's behaviour. HP, TATASKY, etc are customer friendly but NOKIA seems to be taking Indians for a ride.

Company: Nokia
Country: India
State: Andhra Pradesh
City: Visakhapatnam

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