Nokia
Nokia Care Center Replaced Original Part with Duplicate Part

I've always owned a Nokia phone and never had any problems with them till i bought Nokia N95 in Sep 2007. My Phone has always worked ok until February, 27

this year. because of intensive use of my mobile, the characters of my keypad was not very clearly visible and so i got the chasis and the battery changed on

27 February by paying a handsome amout of INR 4000/-. The servicing was done at your authorized nokia care centre at townhall road, udaipur - Rajasthan

- India.

This was the begining of the sequence of problems which i am still facing till date. It started with the problem of with low quality of sound which finally

dropped to a zero level for which i again got it serviced on 10th Jul by paying INR 360/-. I was told that the sound card was not functioning properly.

I was pretty astonished to know that a brand like nokia starts having a problem by changing the chasis.

That was not the end but the begining of new series of troubles using the so-called high end nokia N95.

In next one months time the display blackened for which i had to approach the nokia care centre again on 14 Aug. I had to get my LCD changed by paying

another INR 2250/-. To my greatest of surprise, i was told that the LCD used in mobile was a duplicate one. I leave the statement with a how for you to

reply.

Now the keypad of my mobile is also not functioning.

I am pretty confident that malpractices are flourishing at your udaipur centre when they had changed not only the chasis and the battery but also the LCD and

the sound card during my first visit.

I had given a call to your office at Delhi where the receptionist told me that the greviences are being handled by Tarandeep Kaur who looks after the

greviences and was busy in a meeting. I was assured that i will receive a call once she is free. The day is gone and i am still waiting for the phone call.

I request you to take necessary action and get my mobile repaired free of cost with all the original the parts and get me back the amount which i had already

paid for getting the mobile repaired because i approached your authorized service centre.

Company: Nokia
Country: India
State: Rajasthan
City: Udaipur

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