Nokia
SERVICE CENTRE

Dear Concern,

This is with regard to servicing of my Nokia N73 model given on 13/10. service station name :-INSTANT SOLUTIONS, ADDRESS 5-8, DEVI PALACE, PREM NAGAR, OLD DELHI ROAD, OPP RAJ CINEMA, GURGAON 122001.TIN NO.06081931472.

Sir my mobile had a problem that i was unable to ON the phone and the volume key was not functioning.i gave the set for repairing on 13/10.and it was checked repaired and handed over tome the same day. I was charged Rs 1540 for power ic and volume key.is this a genuine charge i fear?

Now when i started using the set i faced another problem that my voice was not heard on the other side. The mike was not working properly. and the key pad light was also not working. When on 15/10 i went back to the service station with the complaint the concernedstaff said that this problem was existiog before the servicing.

Sir 1st i know set better then your staff, and if she could say that this was an exiisting problem then why iwas not informedabout the same before handing over the set. secondly when i asked the staff formail id of nokia care she bluntly refused that she cannot give. Hope this sounds rediculous to you as well.then she called the centre manager Mr Jai Sharma, God knows how was he given the charge of a centre manager, because when i asked him for the mail id for nokia care he said he did not have and he gave the service station mail id i.e. instant_gurgaon@nokiacare.com for his convenience. It was irony that his photograph was on the notice board for any complaint or grivience and below his photograph was the mail id customercare.india@nokia.com. and he was either unaware or pretending to be indifferent. Please teach mr Jai Sharma not to act smart with customers because he represents the face of nokia. When i said that if he does not know the mail id of the customer care he should remove his photograph from his notice board, in revert he asked me to put my photograph on the notice board.is this the way nokia deals with its customers? and this is the after sales service.

Sir i want my mobile to me repaired properly as this is the engineers fault of the service station that my set was repaired with forced problem so that i again visit the service station and the service station call fill its pockets.

Feed back awaited...

Kunjan Chauhan

Company: Nokia
Country: India
State: Haryana
City: Gurgaon

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