Nokia
Complaint

Dear Sir/Madam

The below mail was send to the nokia customer care on 3rd August Its seems to have fallen in the deaf ears in the customer care unit as the people working in there are to ignorant to reply.

Even after getting it repaired, again the same problem aroused, the speaker of the phone is dead again don't know whom should I complain to or speak to because someone some where is not doing his or her job and it’s me at the receiver end.

Regards

Nishant

Tel : 9910339180

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Tue, 3 August 9:22:38 PMUnfortunatley Bought a Nokia Handset

From: Nishant Kohli Add to Contacts

To: customercare@nokia.com

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Dear Sir/Madam,

Unfortunately happen to be a nokia customer who bought a nokia handset from a nokia priority shop in GIP mall noida

on 17th July a gift from my wife, to be opened on 29th as this being my B'day.

Model number :5235 / IMEI number:351526040844150. To the distress after transferring all the data from previous

handset which took almost a day i discovered that the handset has a problem as the response time was very slow

and majorly no outgoing audio, the person the other end cannot here you.

BUT PHONE HAS PASSED ALL THE QUALITY CHECKS.

I contacted nokia priority on 1st August being occupied on the week days and the mall is not just next door,

informing about the issues with the handset adding to the miseries and the inconvenience i was facing I was

told that nothing can be done and I need to contact the nokia care because they would have only taken action

in-case I would has reported the matter within two days of the purchase.

I AM SUPPOSED TO DREAM THAT I HAVE TO DO THE QUALITY CHECK WITHIN TWO DAYS AND REPORT THE MATTER beuase I have done a mistake of buying a nokia handset.

Finally went to nokia care in nodia (Sector 10, C-10) on 2nd being Monday as nokia care are closed on Sunday.

After waiting for two hours was finally was able to meet an executive, who informed me that they have to check the

handset which will take them almost two hours and after that only they will be able to advice whether they will

be able to rectify the problem at the nokia care or they will have to send the handset to the factory but adding to

discomfort you are further informed that in the process the entire data will be lost (this is the same data

which took me a day to transfer from previous hand to the new one) inquiring if the data can be saved, you can

save the data in your computer nokia care cannot do anything about it, meaning you need to go back home driving

10 kilometer download the data come back to nokia care, again wait for two hour to meet and executive who will

tell you what is to be done next. SINCE YOU HAVE PURCHASED A NOKIA PHONE THE PACKAGE DEAL IS THAT YOU HAVE TO

GO THROUGH SERIES OF TROUBLE . Also one has to own a computer first before one could purchase a nokia phone

because you cannot get a back up anywhere apart from your own computer. Had no more patience left the phone there

to be informed in next 2 hours about the status whether it will be rectified at the nokia center or had to be send to the factory.

After waiting for more then 24hrs for the response finally decided to call because the type of service NOKIA was

was providing i knew will never get a response till the time I myself follow up, called the nodia center and

was informed that the phone needs to be send to the factory for repair which will take another 12 to 15 days.

Inuring in-case i can get alternate set in the mean time, as that indivisual was not in a position to take a

decision on this I was assured that some one will call me in next 10 minutes. Again waiting for more then 10 hours

decided to buy a cheap SAMSUNG phone as makeshift arrangement for these days. Hopefully will be able to use

the phone after one month of the purchase.

Still hoping as i know it will be me only who has to do the follow up as I have done a mistake of buying a NOKIA phone.

WILL ENSURE NOT TO DO THIS MISTAKE IN FUTURE.

Nishant Kohli

92 Prayag Apartments

Vasundhra Enclave

New Delhi

Company: Nokia
Country: India
State: Delhi
City: New Delhi

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